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Warranty & Returns Warranty & Returns
  1. Products returned for a warranty claim will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
  2. Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
  3. The Party Shack do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. Please read the manufacturer’s warranty terms and conditions for the specific details.
  4. Warranty is provided solely on products sold by The Party Shack. Other faulty products used in conjunction that are not purchased from The Party Shack will not be covered under warranty.
  5. The Party Shack will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty parts.
  6. Warranty will be void for any non-manufacturing defects. Products returned that show evidence of user induced damage, tampering or modification, will be denied.
  7. Under the Return to Base warranty policy, all shipping charges for product returned to The Party Shack incurred in a warranty claim will be at the expense of the customer. The Party Shack will only pay for the return freight to the customer except for rejected warranty, non faulty returns or bulky items older than 6 months from date of invoice.
  8. Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided)
  9. Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to The Party Shack, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier's own testing, shipment back to us, testing of the part if its a repaired item, and finally shipment back to the end user.
  10. In the event the product is not faulty, The Party Shack reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
  11. The Party Shack will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave a valid contact detail for warranty.


Warranty cover will not apply to:

  1. Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
  2. Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls.
  3. Accessories and consumable goods if they are a result of heavy use, or shows sign of normal wear and tear.
  4. Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
  5. Defects or damage due to spills of liquid or other substances (water damage, dust, cigarette), excessive temperature or humidity and environmental conditions.
  6. Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
  7. Any product or part thereof which has suffered through alteration or defacement of the warranty seals as such where an unauthorized service personnel opening the product without permission from The Party Shack.
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The Party Shack - Shop 5/535 Geelong Rd Brooklyn VIC 3012     Ph: (03) 9314 6695

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